Return & Refund Policy
Our Return and Refund Policy was last updated May 15, 2023.
Thank you for shopping at
Olivia Wyles Creative. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.
This Return and Refund Policy was generated by
Terms Feed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
●“Company” (referred to as either "the Company", "We","Us" or "Our" in this Agreement) refers to Olivia Wyles, LLC
●“Goods” refers to the items offered for sale on the Service.
●“Orders” means a request by You to purchase Goods from Us.
●“Service” refers to the Website.
●“Website” refers to Olivia Wyles Creative, accessible from https://shop.oliviawyles.com
●“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Refund Policy on Digital Products
We stand behind Our digital products and your satisfaction with them is important to Us. However, because Our products are digital goods delivered via Internet download, We generally offer no refunds.
If You change your mind about a purchase and You have not downloaded our product, We will happily refund upon Your request.
Refund requests made after You have downloaded our product are handled on a case-by-case basis and are issued at our sole discretion.
Refund requests, if any, must be made within thirty (30) days of Your original purchase.
If you live outside the United States, the appropriate laws for refunds and returns in your location would apply.
Refund and Return Policy on Physical Products
If there is a problem with Your custom printed physical product such as wrong color or it was damaged in the mail, We will exchange the product at no cost to You. Just send Us a picture of the item for quality control purposes and We will offer a refund or replacement, whichever You prefer.
If You change your mind about the item, it doesn't fit, it's not as expected, we will refund the full price of the order. You can keep or donate the item and there is no need to return to the warehouse as these items are custom printed and made-to-order only.
Claims damaged or misprinted products must be made within thirty (30) days of your original purchase if You live in the United States. For international customers, You have sixty (60) days to make a claim.
If you believe Your package is lost, please wait at least 10 delivery days of no movement before You reach out for a refund or replacement. For international order, please wait at least 30 days before making a claim for refund or replacement.
To begin your claim, You can contact us at hello@oliviawyles.com.
You can always contact us for any return question at hello@oliviawyles.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
